FAQ - Frequently Asked Questions

Don't panic! Here's what you can do, step by step:

1. Look at the little Wi-Fi bars at the bottom of your screen. If there's a red cross or an exclamation mark, there's a problem.
2. Try switching the Wi-Fi on your computer or tablet off and on again. Sometimes that's enough!
3. Restart the Internet box (the box with the lights). Unplug it, wait 10 seconds, then plug it back in.
4. Ask someone else if other devices also have the problem. If so, it's probably the box.
5. If nothing works, call IT Support. They can help you remotely.

1. Respire un bon coup 😮‍💨
   Parfois, l’ordi fait juste une pause. Ce n’est pas grave !
2. Regarde si la souris bouge 🖱️
   Si tu peux bouger la flèche sur l’écran, c’est bon signe.
3. Appuie sur les touches
   Essaie d’appuyer sur Ctrl + Alt + Suppr en même temps.
   Si un menu apparaît, clique sur "Gestionnaire des tâches" et ferme le programme qui ne répond pas.
4. Rien ne marche ? Redémarre ! 🔁
   • Appuie longtemps sur le bouton marche/arrêt (environ 5 secondes).
   • L’ordinateur va s’éteindre.
   • Attends quelques secondes, puis rallume-le.
5. Demande de l’aide 👨‍👩‍👧‍👦
   Si tu n’es pas sûr, demande à quelqu’un qui connaît bien les ordinateurs.

1. Press 3 keys at the same time: Ctrl + Shift + Escape (opens the Task Manager)
2. Look for ‘Outlook’ in the list. You may see Outlook.exe or just Outlook.
3. Click once to select it.
4. Click on the ‘End task’ button in the bottom right-hand corner. (It's like saying to your computer: ‘Forcibly close Outlook!’)
5. Wait a few seconds, then try to reopen Outlook as normal.

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1. Stay Zen! Here are the steps to follow:
2. Is the printer on? Look to see if there's a light or small screen on.
3. Are the cables connected correctly? Check that the printer is connected to the computer or Wi-Fi.
4. Is there any paper? Sometimes there isn't any, or it's in the wrong place.
5. Is there enough ink? If a cartridge is empty, the printer may refuse to print.
6. Is a document blocking the printer?
   • Click on the printer icon at the bottom right of the screen (next to the clock).
   • A list of documents may be displayed.
   • If a document is blocked, right-click on it and choose ‘Cancel’.
   • Wait a few seconds, then try printing again.
7. Restart the printer. Turn it off, wait 10 seconds, then turn it back on.
8. Ask someone else to print it out to see if it works for them, or call IT support if it still doesn't work.

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1. Connect the screen to your computer Use an HDMI, USB-C or DisplayPort cable. The external screen must be switched on.
2. Wait a few seconds Your computer should detect the screen by itself. If it doesn't, press : Windows key + P → choose ‘Duplicate’ or ‘Second screen only’.
3. Want to close your computer without it shutting down? Here's how:
   • Click on the Start menu (Windows logo)
   • Type ‘Control Panel’ and open it
   • Go to ‘Power options’.
   • Click on ‘Choose the action of the power buttons’.
   • Next to ‘When I close the bonnet’, choose ‘Do nothing’.
   • Click on ‘Save changes’.
4. That's it! You can now close your computer, the external screen will stay on and you can carry on using it as if nothing had happened.

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1. Sometimes, in your computer settings, you want to remove a printer, but the ‘Delete’ button is greyed out or does nothing. Don't panic! Here's how to do it, step by step:
2. Step 1: Open PowerShell in Administrator mode
3. 1. Click on the Start button (the Windows logo at the bottom left).
   2. Type PowerShell in the search bar.
   3. Right-click on ‘Windows PowerShell’ and choose ‘Run as administrator’.
   4. A blue window opens. This is where you type a magic command.
4. Step 2: Find the exact name of your printer
5. In the blue window, type this command :
6. Get-Printer
7. Then press Enter.
8. You'll see a list with the names of all the printers installed.
9. Step 3: Delete the printer
10. Choose the exact name of the printer you want to remove.
11. Then type this command (replacing the name with your own):
12. Remove-Printer -Name "PrinterName"
13. For example, if your printer is called HP LaserJet 200, you type :
14. Remove-Printer -Name "HP LaserJet 200"
15. Then press Enter. And that's it, the printer's gone!
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